You’ve got a technical mind and a gift for customer support. We’ve got big-name clients with intriguing challenges, and we need your help to keep us growing. Apply today and let’s get to work.
Queue-it is a Danish tech scale-up that empowers the world’s biggest brands to deliver on their busiest days. Our virtual waiting rooms prevent website crashes and bot abuse to create a smoother, fairer online experience for 50 billion+ users.
Queue-it is a place where you can do what you are naturally best at to positively maintain your performance. We’re a diverse team coming from 40+ countries with offices in Denmark, the U.S., and Australia.
About the role
As a Queue-it Solutions Engineer, you’ll play a key role in our continued growth by providing technical recommendations to our customers.
You’ll look under the hood of their web application architecture, figure out which technical/ business issues we can help them solve, and guide them through an ideal implementation of Queue-It.
Guide and educate customers through technical recommendations during onboarding and on-going operations
Translate use cases into the best implementation strategy for our customers
Partner with sales team to secure new business, managing technical pre-sales activities and post-sales engagement and support
Diagnose and address any issues related to implementing the system with various web technologies
Proactive follow-up on existing customers ongoing operations, lower-level cases
Educate and mentor support engineers through the process and resolution
You're fluent in English, and you enjoy connecting with colleagues around the world. You’re excited about the opportunities of being part of a new and growing team to support our APAC customers
3-5 years’ experience of working with web application development or architecture
Knowledge of website optimization techniques commonly used in e-commerce platforms and/or ticketing software, such as caching, load balancing, etc.
A diploma/degree in computer science or IT is preferrable
About you/we are looking for someone with
Excellent interpersonal skills including effective communication
Ability to work with all levels in an organization
Great troubleshooting and analytical skills
Genuinely driven to help customers and solve problems
Ability to manage several projects and customers in parallel
Preferred candidates will have experience with
Large strategic enterprise clients and market leaders
eCommerce platforms, such as SAP Hybris, SalesForce, Magento, Shopify, etc. and/or ticketing technology
CDNs such as Akamai, Cloudflare and/or CloudFront
What we offer
The Opportunity to be part of a fast-growing Scandinavian scale-up
Located in Hurstville, Sydney, close to a train station/public transport and with parking options should you wish to commute by car
A lot of personal responsibility and trusting cooperation in your team and beyond
A steep learning curve and many training opportunities
Fun in a highly motivated, global, and diverse team
Hear more about this job!
Interview with James Beal, Director of Technical Engagement North America
Why Queue-it is a great place to work
Continuous learning. You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you. We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Diverse and inclusive culture. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. In a company with 40+ nationalities, you will be able to enjoy a truly intercultural and inclusive environment.
With your technical know-how, you’ll make enterprise-level customers happy by knowing what they need before they do, and recommending the perfect fix. We're growing fast, and we need your help to keep us moving in the right direction.
Due to GDPR regulations, we cannot accept applications/CVs via email. Please apply online to be considered.